Why Your Credit History is So Bad After Completing a Consumer Proposal, and What You Can Do About It

Published: May 20, 2020 Last updated: March 24, 2021 at 6:56 am

A Horrible Credit Score After Finishing a Consumer Proposal Isn’t Necessarily Your Fault

Many, if not most, people who’ve been through a consumer proposal are surprised to find out their credit score is much lower than they thought it should be after they’ve successfully completed the process and fulfilled all the terms that were agreed to repay their debts.

You probably shouldn’t expect to look like a lily-white lamb — after all, you entered the consumer proposal because you were in over your head, and could no longer afford to pay back your credit balances. Regardless of the circumstances that got you there, you have a rebuilding process to gain back creditors’ trust and prove you have better control of your spending and paying bills on time.

On the other hand, the whole point of entering the consumer proposal was to reset your personal finances. And, now that you’ve wrestled your debts to the ground and to begun to live within your means, shouldn’t you be getting credit for the progress you’ve made and the discipline you demonstrated to live within a very strict budget for several years, now that you’ve finally paid back your creditors? Why does your credit score look like you’ve just declared bankruptcy, have a bunch of late payments and collectors chasing you for more? Why are you still near rock bottom?

Thankfully, your hunch is most probably correct. Your score should be higher, and there is something you can do about it!

Most Credit Reports Are Chock Full of Errors After a Consumer Proposal

Sadly, if you are in or have recently completed a consumer proposal, chances are very high your personal credit history is full of reporting errors. Not just one or two small mistakes, but several serious errors which are likely hurting you quite a lot. These errors paint an overly negative picture of your use of credit and your repayment history, and they drag down your credit score substantially.

Importantly, this is NOT your trustee’s fault. It affects all trustees equally. And, it’s not your fault either.

It comes down to the way lenders and credit card issuers and collection agencies report to the credit agencies. The credit agencies are in the business of collecting information and packaging it for sale to the companies that need to assess your creditworthiness. They gather and report the information provided to them and trust it to be accurate.

Even if they wanted to, they don’t have the means to fact-check every single piece of data submitted to them. But fortunately, if it’s not accurate, they will allow you the opportunity to fix mistakes.


You knew your personal credit history would take a beating when you filed your consumer proposal – but it seemed like a price worth paying for the peace of mind of being able to meet your financial obligations each month. But after you’ve done the heavy lifting, you shouldn’t be penalized for other people’s mistakes or maybe even vindictive filing of false information.

So why does this happen?

Simply, most people don’t know how to read a credit report, don’t realize the errors are there or recognize an error when they see it, and have no idea what to do about it. And, they don’t realize that even a small number of serious mistakes can cost you 50 to 150 points on your credit score, and often thousands of dollars in increased costs.

Even though you had to attend two separate credit counselling sessions with your trustee during your consumer proposal, it is very unlikely they talked to you about these reporting errors or even reviewed your personal credit history with you. And even if they did, the mistakes that are costing you may not be obvious to them either.

Instead, the discussion was more along the lines of ensuring you are living your life within the framework of a balanced budget, and possibly handing you an application form for a secured credit card.

The result is almost everyone who finally completes their consumer proposal has an uphill battle trying to restore respectability and credibility to their personal credit history. And, the odds are stacked against them because reporting errors are systemic if you’ve previously had trouble paying your bills.

What Kinds of Errors Are In Your Credit Report After a Consumer Proposal?

It helps to start with an understanding of how your credit history is rated, as it quickly becomes apparent where the errors could be that hurt you. Credit facilities are ranked on a scale from R0 to R9. R9 is the absolute worst rating possible, and R1 is what you should aspire to – it means you always pay on time and are never even 30 days late.

If you have filed a consumer proposal, most accounts are reported as R9 – which means bad debt, written off, or unable to locate. This is simply not correct if you have agreed to repayment terms with creditors and complete your proposal faithfully – they should be rated as R7, which is bad, but not so bad.

Some credit card issuers report your card as “Included in Bankruptcy”, also an R9, and also incorrect. We see this often with TD Bank and American Express.

A few credit card issuers seem to completely ignore the fact you filed a proposal. The day your consumer proposal was approved in court, you legally gained relief from your creditors, and both you and the creditors agreed to how those debts would be repaid. Yet these card issuers continue reporting ongoing late payments months, and years after your proposal was accepted and you’ve met the repayment terms.

It’s very common for loans, lines of credit and credit cards to continue reporting a balance owing. And these balances grow with each passing month. Often the balance being reported is greater than the original limit! Your credit score takes a beating if you have cards reporting over their limits. Especially when the balance should be zero – once the proposal is completed.

It’s also common to see unpaid collections from Collection Agencies in your credit report. These debts were probably included in the consumer proposal you filed, but for whatever reason, they never got properly updated.


Add a few of these things up, and it’s no surprise your credit score can make you look like a deadbeat who doesn’t pay their bills, even when you’ve been through a five-year process living on a tight budget to pay off your proposal, and not missed any payments or rung up new debts.

But don’t you think part of the rehab process should be a rebuild of your personal credit history? Does it have to stay really awful for six years or more?


So, how can you get these mistakes fixed and get the credit score that you actually should have and are entitled to?

Most Reporting Errors Won’t Be Removed Until After the Consumer Proposal is Completed

Neither credit reporting agency wants to make any changes to your personal credit report while you are still in your consumer proposal. The reason is there’s a chance you may not complete it. In fact, if you miss three payments during the term of your proposal it can be annulled. That said, I have found they will accommodate requests to fix the most egregious errors – like ongoing reported late payments even after the proposal was approved.

However, once the consumer proposal is completed, there is no longer any excuse not to fix questionable items; yet, these mistakes mean that it’s not uncommon to see a credit score in the range of 450 to 600 when people have successfully fulfilled everything they agreed to do.

And that’s a problem because if you were hoping to qualify for a new mortgage, that score is NOT going to cut it. It’s also not going to look good on a rental property application or if you wish to lease or finance a car. What’s worse is that even when your score is just good enough to qualify for these loans or leases, you will often end up paying a higher price because your score is lower than it should be.

These errors can also hurt your chances of securing decent credit cards or other loan products in your quest to rebuild your personal credit history.

In other words, you should be acting to fix mistakes on your credit history as soon as it is feasible to do so, and probably having your reports checked for mistakes as soon as your consumer proposal is completed.

How Do I Know If There Are Reporting Errors In My Credit History?

One silver lining of the COVID-19 crisis is both credit bureaus in Canada are allowing FREE online credit reports. No strings attached. You will receive a comprehensive report with all pertinent information, EXCEPT it will not show your credit score. This is a great opportunity for you to check and check for reporting errors.

You need to read the report carefully, taking notes as you go, looking for all things factually incorrect. At this point, you can launch your own investigation with the bureau; you will find their investigation forms on their respective websites. Then, send in the completed form, together with all documents you have to support your claim, and two pieces of ID (front and back).

If you get the package done right the first time, you may see your report updated in as little as one or two months. If you missed something, after they respond to you, you will start over and the clock resets. Some people are able to get this done eventually, and others give up in frustration. It can require patience and persistence to get through the hurdles.

The Big Question — Is the Hassle Worth It?

We see many people on an almost daily basis who hope to qualify for a new or wonder how long it will be before they get a clean bill of health after a consumer proposal. One of the first things we do is ask their permission to review their credit history to inspect it for mistakes.

We also offer a Credit Renovation service, which many opt to use, especially if they need a quick boost to their score to qualify for a home loan or get the best rates possible for a renewal. Here is a sampling from just the last couple of months of what types of improvements they’ve seen and the results achieved with a more accurate credit history.

Credit Renovation Results

   Credit Scores
Before    /   After
Al and Samantha
Paid off consumer proposal early, but still showed up on credit report. Had been trying to clear mistakes for several months.
With reporting errors gone, qualified for fantastic with 'A' lender at their best rate. Also were given a new line of credit.
Goal to get best rate for refi.
80 point bump in credit score allowed refinancing at lower rate, and lowered monthly payment by $676. Total saving over 3 year term is $24,936.
Completed consumer proposal early and 3 years ago. Affected tradelines were still being mistakenly reported on credit history.
With removal of errors, went from not qualifying for any mortgage, to getting a high ratio at lowest/best rates.
Alva and Arden
Goal to qualify for less than 1 year after completing consumer proposal.
Received best rate possible from 'B' lender, saving $323/month. Were also able to put $15,000 into rainy day savings account.
Credit renovation performed a few weeks after completing consumer proposal, with goal of best foundation for rebuilding credit.
Bump of 79 points.
Just completed proposal, goal of best foundation for rebuilding credit.
Bump of 89 points.
Student debt incorrectly reported more than 2 years after completing his consumer proposal. Was told a would be impossible with his credit history.
The student loan was completely removed from his report, and he qualified for a high ratio as first time buyer at best rates.
Goal to improve cashflow by combining first and 2nd into a single loan, 2 years after completion of consumer proposal.
Score bump of 62 points resulted in best terms possible from a B-lender. He is saving $362 each month on a $240,000
Goal to qualify for a mortgage at a decent rate to pay off her consumer proposal.
Score bump of 76 points reduced mortgage cost, enabling early payoff of proposal. No CP payment + lower mortgage payment totaled to $1,239/month improved cashflow in her pocket!
6 months after completing proposal, goal to make credit history as solid as possible, and be ready to qualify for mortgage at lowest cost.
Score bump of 129 points means he qualifies for great mortgage rates (low 4% range) with a 'B' lender.
Helen and David

These score increases achieved within two days of submission!
Score bumps of 122 and 155 points mean they are already well positioned for a great mortgage with a 'B' lender.

The results speak for themselves and are pretty black and white. A better credit score not only means you will pay less for many things, but it can also be the difference between a yes and a no when it comes to getting a mortgage, having a rental application accepted, or being able to buy a new car.

About Fixing Credit Reporting Errors

Many services exist to “repair” your credit, but the majority are schemes to game the system. They will often try to challenge legitimate entries in your credit history to achieve a very short term gain which immediately bounces back after the challenge is dismissed, or recommend that you not pay creditors to force them to negotiate (resulting in a worse credit history with written off debts). There are many corners being cut, and the reporting agencies hate these services.

If you want it done right the first time, and you want it done quickly, there are only a couple of companies who really know what they are doing and can provide this service. Choose carefully to avoid long-term damage to your credit score.

Once mistakes are cleaned up, there is only one way we recommend to continue on a path to a stronger credit score and good financial health, and that is to practice “good credit hygiene”.

About ASKROSS Credit Renovation Services

I promise this commercial message will be brief.

Our team has helped thousands of Canadians optimize and clean up their credit histories since 2003.

Our relationship of mutual respect with the reporting agencies gives us the ability to fast track investigations with Equifax Canada (the primary agency used for mortgage credit checks), and we can often remove all reporting errors within just a few days of making the request. This is because they trust us not to make spurious claims or file incorrect information. And, we can also put together a similar package for you to send to Trans Union Canada.

And, our expertise is second to none. Ross Taylor is acknowledged as the foremost expert on personal credit within the Canadian Mortgage Industry and has been recognized as the industry’s Financial Literacy Leader since 2017. He is a frequent speaker and educator to mortgage brokers, lenders and trustees on credit matters.

If you believe you might have errors on your credit report and would like us to take a look, please contact us, or complete the form on this page.

The Takeaway

Reporting errors on your credit history are a fact of life. Even people who’ve never missed a payment or done anything wrong can have mistakes crop up for any number of reasons, including mistaken identity, mistakes by creditors, and even keying errors by agency employees. It happens.

Unfortunately, the opportunity for mistakes multiplies many times if you have ever needed to file a consumer proposal. And, that means if you want to get out of the penalty box and be able to enjoy the benefits of your hard work to clean up past missteps, it’s important to remain vigilant and check your reports for issues, and to keep on checking in case of errors get placed back into your file.

Whether you plan to buy a new home, apply for new credit cards, buy or lease a car, apply for an apartment lease, refinance to do renovations, or take out loans for any reason, our advice is the same. We strongly recommend all Canadians who have completed a consumer proposal in recent years check their credit history carefully and take steps to eliminate all reporting errors as soon as possible.

It could save you thousands of dollars.

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​Ross Taylor
One of Toronto/GTA's Most Trusted and Knowledgable Mortgage Agents

Ross Taylor is recognized by his peers as one of Canada's pre-eminent difficult mortgage specialists. His ASKROSS blog and column ​ in Canadian Mortgage Trends are focused on the intersection between mortgage financing and personal credit.

With unique dual certification as a licensed credit counselor and mortgage agent, Ross's insights are valued by mortgage professionals and homebuyers alike.

If you have questions about anything financial or mortgage-related, please contact [email protected]. Ross answers everyone personally.

​For more information, visit About Ross Taylor.